Fee Policy

Fees and Refund :

Penalties :

Note: Payments owed by members are to be paid by the member online.

*Please note there are four cases where there will be exceptions:

1. In the event the member is found to be under the influence of alcohol during a booking, the member will be held liable for 100% of the vehicle damage bill.
2. The member will be liable for 100% of the entire vehicle damage bill in the event that the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the member continues driving even after an external vehicle impact, thereby severely undermining the condition of the vehicle.
3. In the event a non-YoBike member is found to be the one driving at the time of accident, then the member will be held liable for 100% of the vehicle damage bill as per the invoice received from the workshop.

Member’s Responsibility :

If a Shikha Innovative IT Solution PVT LTD (YoBike) member is violating the law or Shikha Innovative IT Solution PVT LTD (YoBike) rules, for example by over speeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.

Responsibility for Payment :

1. Payments by Members shall be made with his/her credit card or debit card. The Member is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Member is solely responsible for any associated bank or credit card charges or fees. Member may be charged a processing fee for a declined credit or debit card payment.

2. In the event the Member defaults on any payments, Shikha Innovative IT Solution PVT LTD (YoBike) is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, Shikha Innovative IT Solution PVT LTD (YoBike) may utilize third parties to collect amounts owed to Shikha Innovative IT Solution PVT LTD (YoBike) by a Member.

3. With all fees mentioned above, Shikha Innovative IT Solution PVT LTD (YoBike) reserves the right to prohibit a Member from making a subsequent reservation until all outstanding fees in the Member’s account have been paid in full. In the event a fee is incurred, Members will receive an email invoice from Shikha Innovative IT Solution PVT LTD (YoBike) that will have detailed payment instructions.

Collision or other incident :

1. Shikha Innovative IT Solution PVT LTD (YoBike) provides full wrap unlimited third party liability insurance without a maximum cap.

2. If member is involved in an incident (including but not limited to a collision or misuse of the vehicle) Member will be responsible for a standard insurance deductible payment. The Member will be obligated to pay the repair cost as per the actual bill amount electronically through POS machines available at our Counters.

3. Member will be responsible for all towing and impounding charges associated with a collision.

4. Shikha Innovative IT Solution PVT LTD (YoBike) will be responsible for all towing and impounding charges caused by vehicle failure.

5. Member will be responsible for all applicable damages and costs, including those in excess of the applicable Damage Fee, arising from the Member’s failure to comply with the terms of the Agreement and/or a violation of the law.

Tolls :

1. Members are responsible for paying all tolls at the time they are due.

2. Shikha Innovative IT Solution PVT LTD (YoBike) scooters/bikes are only permitted to run within the states that they are registered in.

3. By joining Shikha Innovative IT Solution PVT LTD (YoBike), the Member agrees to pay Shikha Innovative IT Solution PVT LTD (YoBike) the costs, charges, fees and expenses set out in the Agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the Member. Capitalized terms used in this schedule shall have the same meaning assigned to such terms in the Agreement.

4. Shikha Innovative IT Solution PVT LTD (YoBike) reserves the right to change the terms of this Policy from time to time and shall give notice of such changes to the Member in a timely manner. Notice to the Members shall be considered given when such notice is indicated and accessible from the first page accessed after the Member enters to the YoBike website or Mobile Application, or by email to the Member’s email address provided to YoBike in the Member’s application or by SMS or my Mobile Application Notification to the most recently provided phone number to YoBike. Member agrees that the amended terms and conditions of this Agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on Shikha Innovative IT Solution PVT LTD (YoBike)’s website.